Transaction Error

In case of transaction error, login, go to Plan page, and from “Purchase History,”
please confirm the details of the error.

In case of error in periodical charge, an email notifying transaction error will be delivered.
In most cases, you will be able to resolve credit card approval error by re-entering your transaction data.
(please confirm that your card data has been entered correctly).

Please try the following step if re-entering your card data does not solve the issue.

  1. Use a different card.

Also, if by making an inquiry to your financial institution and repeating the above steps does not help process the transaction,
please contact us through the contact form.

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